At this she retorted back “ well I’ll remember to tell myself that”. Having paid my bill, I suggested that she should tell her supervisor that it would be a good idea to get her some customer service training, as I had not experienced such bad service for years.
She had been equally dismissive of him when he asked about USA vAustralian sizes. Just “you pick them out and I’ll tell you if they are available.” After trying on a few pairs, I settled on 2 spending $270, my husband who was also seeking to purchase shoes had given up in disgust at the way this young lady was talking down to us. She made no attempt to ascertain my needs or to tell me which ca. The 2 shoes I picked up were apparently only in size 6. The respond was “ we don’t measure feet”. I said I was unsure of my size, would it be possible to look at the soles of my current shoes to access my size?
I am 73 years and walk with the assistance of a walker. The young lady who served had to be asked by my husband to attend to me even though I was standing with 2 shoes in my hand. I attended your store in Mandurah Forum this afternoon. I'm so sorry this was not the outcome you'd hoped for, we appreciate your honest feedback and are always looking for new ways to improve our product quality with new product technologies available.
SKETCHER .COM FULL
If we have supplied a product that does not meet industry manufacturing standards we would then offer a suitable replacement, reimbursement of any shipping costs, or a full refund.įor more information on our returns policy, please visit: If you would like to launch an inquiry with consumer affairs they will contact us directly and we will, of course, comply with any information they require. Unfortunately, once a product has been worn and is not considered a manufacturing fault, we're unable to facilitate returns or exchanges.
Our Store Managers are specially trained to conduct faulty assessments in line with the current consumer laws and guidelines. I am so sorry to hear your Skechers are causing pain and discomfort, this is extremely disappointing and not something we'd like our customers to endure.
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